Returns and Refunds
We have a 48 hour return policy. You must contact us by either telephone or email within 48 hours of receipt of your purchase to obtain an authorization for return prior to sending merchandise back to us. Merchandise sent back to us without prior authorization will not be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Harmonicas, mouthpieces, recorders, microphones, etc. are non-returnable due to health department regulations.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Return Policy We offer a 48-hour approval period on all items sold. The approval period starts upon delivery. The customer must notify us of a return within 48 hours of receipt. Please call 586-294-3950 or drop us an email at email@example.com to notify us within the 48-hour approval period. Please wait for confirmation and a Return Authorization before shipping the item back. We will provide return shipping instructions. The customer must pay all shipping and insurance when sending an item back to our store. Items must be insured for the value paid. Any shipping fees for shipping an item from Huber Breese Music to the customer will not be refunded. If we offered free shipping, there will be an additional $50 shipping fee deducted from your refund. We do not consider the item returned until we have received the item and verified it's in the same condition as shipped. Any accessories must also be returned in original condition. For all new items, accessories such as hang tags, manuals and protective covers must be included and in their original condition. If you are not certain how to pack a return, please contact us for proper packing instructions. It is very important to properly pack guitars and amps to prevent damage in the unlikely event they are returned. Damaged and Defective Items: At our discretion we will replace, repair or provide a refund for damaged and defective items. Proof of damage will be required. Please contact us for details. We must be notified within 48 hours of receiving a damaged or defective item. Refunds will be given as money back for item only or item exchange (buyer’s choice). We reserve the right to charge up to a 5% re-stocking / handling fee on all returns.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, once you've received authorization from us, you should mail your product to: 33540 Groesbeck Hwy Fraser Michigan US 48026
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.